ORYX DESERT TOURISM
OVERVIEW
Our policy lasts 24 hours from the moment of your scheduled event. If less than 24 hours remains before your scheduled activity, unfortunately we can't offer you a refund. Our dedicated team will offer you to reschedule your activity once and free of charge. If for any reason you miss your rescheduled activity, we'll no longer be able to reschedule it free of charge and you'll need to proceed to a new booking.
ELIGIBILITY FOR A REFUND
To be eligible for a refund, you need to send your cancellation request at least 24 hours prior to your booked event. To do so, we offer you the following ways to contact us and submit your cancellation request:
- Via our Contact Form available on our website
- Via WhatsApp: Click here to chat
- Via phone call at +971 50 507 7971
To complete your refund request, we require a receipt or proof of purchase, or your order number.
RESCHEDULING POLICY
Our dedicated team will offer you the option to reschedule your activity once and free of charge. If for any reason you miss your rescheduled activity, we will no longer be able to reschedule it free of charge and you will need to proceed with a new booking.
LATE OR MISSING REFUNDS
If you haven't received a refund yet, please follow these steps:
- First, check your bank account again.
- Then contact your credit card company — it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you've completed all of the above steps and you still have not received your refund, please don't hesitate to contact us directly:
- Email: oryxdeserttourism@gmail.com
- Phone: +971 50 507 7971
- Contact Form: Click here
CONTACT US
For any questions related to our refund policy, feel free to reach out to us through any of the following:
- Email: oryxdeserttourism@gmail.com
- Phone: +971 50 507 7971
- Address: Al Huda Building, Deira, Dubai, United Arab Emirates